This site is for patients prescribed PLENVU®. If you are a healthcare professional then please visit our HCP website.

Reminder Service

Date of preparation: October 2019


Norgine respects your privacy (“you”, “your”) as a user of our website (“Site”).

This Privacy Policy (together with our terms of use) explains how Norgine and its group of companies (“Norgine” “We”, “us”, and “our”)  collects, uses, shares and processes any personal data we collect from you, or that you provide to us. Please review the policy and if you have any questions, contact us.

This Privacy Policy provides information on:


What information we collect


We collect and process data when you use our Site, such as:

  • your name and contact information that you provide;
  • any emails or other correspondence you send us;
  • information provided by you at the time of registering to use our Site, subscribing to our service, posting material or requesting further services;
  • information you provide if you report a problem with our Site;
  • responses to surveys that we use for research purposes that you choose to participate in (although you do not have to respond to such requests);
  • technical information through your visits to our Site (including activity data, geographical location, browser type and version, operating system, referral source, length of visit, page views, URLs clicked and website navigation paths);
  • social media tracking that allow platforms such as Facebook and Twitter to interact with this Site and give feedback on your actions; and
  • any device information, including the hardware model, operating system and version and mobile network information.

We also collect personal data when you report a possible side effect or adverse event associated with one of our products, which may include your gender, date of birth and information about your health.

The services and information available on our Site are intended for persons 18 years of age and older. Any individual who requests information about a medicine indicated for use in children must be 18 or over. We will not knowingly collect, use or disclose data from a person under the age of 18.


Use of your personal information


In accordance with data privacy law, we can collect and use your personal data in the following situations:

  • For legitimate business purposes: We use your personal data to make our communications more relevant and personalised to you, and to make your experience of our services more efficient and effective.
  • To perform a contract to which you are a party: We may need to process your personal data to provide a product or service you request.
  • To comply with our legal obligations and other demands for information: We comply with laws, regulations and guidance, as well as the other requests or demands for data as set out in this policy, which are essential elements of the manner we conduct our business.
  • You have given your consent: We may need to obtain your consent to allow us to use your personal data for the purposes set out below.

We use information held about you for the following reasons:

  • to provide you with information, products or services, where you have consented to be contacted for such purposes and where we are permitted to do so by law, including press releases, job postings, financial results and marketing information;
  • to respond to reports of a possible side effect associated with one of our products and to monitor the safety of our products;
  • to comply with applicable laws, regulations, guidance and demands or requests by regulators, governments, courts and legal authorities;
  • auditing, analysis and research to help us improve our digital platforms, content and services;
  • to ensure that content from our Site is presented in the most effective and efficient manner for you and device, including monitoring and analysing usage and activities in connection with our digital platforms to improve the design and content of our platforms;
  • to allow you to participate in interactive features of our Site, when you choose to do so; and
  • to notify you about changes to our Site and the materials on our Site.


Sharing, Storing and Protecting your Personal Data


We will retain your personal data for the period permitted by law and where we need to do so in connection with a legal action or an investigation. Otherwise, we will keep your personal data for as long as required to provide you with access to services you have requested, or for as long as necessary to allow us to respond to your question or request.

We may share your personal data with:

  • members of the Norgine Group of companies;
  • our agents, contractors and suppliers, including those who provide us with technology services such as data analytics, hosting and technical support;
  • our professional advisors, auditors and business partners; and
  • regulators, governments and legal authorities.

Your personal data that we collect may be processed by Norgine, its affiliated companies and its trusted third parties. In some cases, we may transfer personal data to third countries outside the EU. Data privacy laws in the countries to which your personal data is transferred may not be equivalent to, or as protective as, the laws in the EU. In each case, we will implement appropriate measures to ensure that your personal data remains protected and secure when it is transferred outside of the EU, in accordance with applicable data privacy laws. By submitting your personal data, you agree to this transfer, storing or processing.

Once we have received your information, we will take all steps reasonably necessary to ensure that your personal data is treated in accordance with the requirements of applicable law and in accordance with this Privacy Policy.

We use a variety of security measures and technologies to help protect your personal data from unauthorised access, use, disclosure, alteration or destruction in line with applicable data privacy laws. We have implemented technical and organisational measures to secure your data. We use encryption technologies on our Site. You can recognise that you are browsing on a secured website by the lock-symbol in the address bar of your browser and by the address bar starting with https://.

Unfortunately, the transmission of information via the internet or a mobile phone network may not be completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk.


Your rights


Under data privacy laws, you have a number of rights with respect to your personal data. You may:

  • ask us for access to the personal data we hold about you;
  • request the correction and/or deletion of your personal data;
  • request the completion of incomplete information;
  • request the restriction of the processing of your personal data;
  • request to receive your personal data in a structured, common and machine-readable format or ask for transmission of the data to another third party;
  • withdraw your consent to the processing of your personal data;
  • complain to your local supervisory authority if you consider the processing of your data infringes data privacy regulations.

We will respect your requests in accordance with our legal obligations. You can exercise these rights at any time by contacting us.  


Websites that we do not own or control


From time to time we may provide links to websites or mobile applications that are not owned or controlled by us. This Privacy Policy does not apply to those websites. If you choose to use those websites or mobile applications, please check the legal and privacy policies posted on each website or mobile application you access to understand their privacy practices. We are not liable for any loss or damage that may arise from your use of them.




We use cookies on our Site. Cookies are small pieces of data that are stored and read in your device. Cookies may contain data that enable the recognition of the device being used. However, in some cases cookies only contain information on certain settings which are not personal data. You can choose to accept or decline cookies.

If you choose to decline cookies, certain elements of our Site may not function as intended, so your experience may be adversely impacted. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy.


Contact us


If you have any questions or requests regarding this Privacy Policy, please contact

[Norgine B.V., Antonio Vivaldistraat 150, 1083 HP Amsterdam, The Netherlands is the data controller of any personal data we collect from you, or that you provide to us.

For the other Norgine websites linked to this Site, the data controller will be identified in the relevant privacy policy.

You can contact our Data Protection Officer at:


Konsul-Smidt-Straße 88

28217 Bremen

Tel.: 0421 696632-0

Fax: 0421 696632-11



GL/PLV/1018/0103 . Date of preparation: October 2019.

If you get any side effects, talk to your doctor, nurse or pharmacist. Adverse events should be reported to your regulatory agency. Adverse events should also be reported directly to Norgine Ltd by emailing By reporting side effects you can help provide more information on the safety of this medicine.

Hi. I'm Ava - I can help answer questions about PLENVU®...